Microsoft has confirmed that a global outage affecting its services was caused by a network capacity upgrade, not a cyberattack. The company is still working to fully restore services. The outage impacted users worldwide, disrupting access to email, cloud storage, and other services. Microsoft stated the upgrade was intended to improve system performance. The company has not provided a timeline for full service restoration. Analysts note the outage highlights the risks of large-scale infrastructure changes. The incident has raised questions about the reliability of cloud services. Microsoft has not yet released detailed technical explanations. The outage began earlier this week and has affected businesses and individuals globally. The company has advised users to check for updates on service status. No security breaches have been reported. The incident underscores the complexity of managing large-scale digital infrastructure.